Procedures written by people who have stood the watch being described. The failure mode we are correcting is the procedure that is technically correct, comprehensively worded and quietly ignored on board — because it describes work nobody recognises.
Declared so the conversation happens before the campaign, not in the middle of it.
These drive effort, not price. Pricing is quoted after the specification call, together with the documents we will need from you.
Independence. The team that writes a document never audits it. Where we have developed a procedure, a manual or a management system for a vessel, we will not later audit, review or verify that same document for that same vessel — the client chooses one role or the other, per vessel, and we say which one we are holding before the scope opens.
Whether the company has a management system, or a folder of documents.
Whether the ISM, ISPS and MLC management systems hold before the flag, the class or the charterer tests them.
Whether the ISO 9001, 14001 and 45001 systems are being operated, or only documented.